WELCOME!

As you have probably heard, your current Internet Service Provider Tas Access has merged with iiNet. We would like to welcome you on board and are positive that you will enjoy our premium products and friendly around the clock customer service. You may have some questions concerning the change to iiNet - we have tried to answer some of your concerns below and will keep you further updated with all developments via email, letters and on the Tas Access website. Additionally, this website will be regularly updated with new developments. A link to this web site will also be available on the Tas Access website.

What happens next?

Nothing will change for now. We will keep you informed via emails and letters with new developments.

What happens to my Tas Access email address?

All mail you receive to your Tas Access email address will be automatically forwarded to your iiNet mailbox for at least another 12 month.

Do I keep my current Internet account?

We will provide you with a new account that closely matches your current Tas Access account. iiNet offers many different Internet products, including affordable super fast, always-on broadband. If you are not satisfied with the account chosen for you, you can change it as soon as you have migrated.

If you are not sure which is the best account for you, please call our customer service consultant who will advise you of the account best suited to your needs.

Click here to have a look at iiNet’s product range.

What happens with my web pages?

If you have any personal web content stored on the Tas Access servers, they will be copied automatically across to your web space at iiNet. All visitors to your current Tas Access web site will be redirected for a period of 12 months to www.iinet.net.au/~username.

Any changes or additions to your web page can be uploaded through ftp://members.iinet.net.au, using your iiNet username and password.

You will receive further information when this process commences to avoid any inconvenience.

Is there anything I need to do?

Once Tas Access and iiNet have integrated all data, you will need to migrate your details to activate your account. Again, you will receive information when this process commences to avoid any inconvenience.

Is it difficult to migrate my details?

No, the migration process will only take a few minutes and is very simple. In case you have any problems customer service consultants will be available to assist you.

Who do I call if I need support?

Prior to, and during the migration period please continue to call your Tas Access support line on 1300 655 633.

iiNet’s national support is available 24 hours a day, 7 days a week after you have migrated. Support calls are charged at local call cost (higher from mobiles and public phones).

What payment options do I have?

There are several ways to pay for your account but please note that some accounts have restricted payment options:

Credit card

Pay online at https://billpay.iinet.net.au

Pay over the phone by dialling our credit card line on 1300 664 309

Have your payments charged to your credit card automatically (see transfer pages in link above)

Direct debit

Have your payments debited from the debit account of your choice - you can download a direct debit form via the transfer pages

Bpay

Pay via BPay using the biller code and reference number on your invoice - contact your financial institution for more information on Bpay (Please note: these payments can take up to 5 working days to reach your iiNet account).

Cheque

Post your cheque, made out to iiNet Ltd, to the following address:
iiNet Accounts
Locked Bag 16
Cloisters Square WA 6850
Please ensure you write your iiNet username or invoice number on the back of the cheque.

In Person

Pay at any Australia Post outlet - you will need a paper invoice to do this, which you can request (Please note: these payments can take up to 5 working days to reach your iiNet account).