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Newsletter: August 2000
* Welcome * New Staff * New Lines * Connection Issue Update * Homepages at iiNet * iiNet and BankWest * Games News * iiNet and Satcom Welcome Welcome to iiNet's August Newsletter. This month our corporate services and management teams will be moving out to our newly refurbished offices in Innaloo. Towards the end of August work will commence on our call centre in the QV1 building, giving the office a much needed revamp. We will still be operating our support service 24 hours per day, seven days a week during the renovations. New Staff iiNet has recently assembled a team of senior management professionals to lead the company as it continues to experience rapid growth and expansion. Internal restructures have resulted in Clayton Hollingsworth, iiNet's Chief Financial Officer, broadening his responsibilities to encompass business development and customer services. His title has been changed to Chief Operating Officer. Glen Lewis formerly Customer Service Manager has now assumed the role of General Manager of Network Operations responsible for iiNet's network infrastructure. Rebecca Spyker-Dicken has also accepted an internal promotion to manage iiNet's newly formed Customer Service Proactive Group. External appointments in recent weeks have resulted in Rolf Goff, formerly from Telstra, and Sue Brodie from the TAB, becoming Customer Service Managers. Earlier this year iiNet appointed James Hill, formerly from the City of Nedlands, and David Phillips from West Australian Newspapers as HR Manager and Training Manager respectively. Welcome aboard all! New Lines We are proud to announce that iiNet has just opened a new local service in Broome! This point of presence (POP) services the Broome township and surrounding areas with 60 lines and a 256kbps link back to Perth. Gingin has just received an upgrade of 60 new lines, taking the number of dial in lines at that point of presence to 150. Gingin's capacity has also been upgraded for higher bandwidth and faster data transfer. We have also added 60 more lines to Albany, taking the number of dial in lines at that point of presence to 240. We have again upgraded our Albany POP for higher bandwidth and faster data transfer taking it to 1.5Mbit DDS. Our Toodyay point of presence is next in line for upgrading, details in next month's newsletter. Connection Issue Update We have received a number of calls from customers who have been receiving busy signals when they attempt to dial in. Realizing how frustrating this can be, we thought it worthwhile supplying you with a solution just in case you are experiencing the same problem. This problem may arise only if you have the misfortune of your call to iiNet going through an older telephone exchange. Some of these older exchanges are having trouble redirecting the volume of iiNet calls to a single number in the city. If you happen to experience a busy tone when dialing your normal iiNet number, you may wish to try changing your connection to dial one of these supplied below. Please remember to check with Telstra that it will be a local call for you before changing your connection number. This Telstra service is available to you on 12552.
North of river - 9203-0900 eg.Karrinyup, Hamersley These are for Perth customers only. Country customers should continue using their local iiNet number. Information on how to change the number your computer is dialing can be found here: Then simply select your Operating System Type and follow the instructions for changing the dial up phone number. If you continue to experience problems after trying the alternate numbers please visit the following WebPage address to submit your username and the phone number you are dialing from.
We will contact you as soon as we can to resolve the problem. Homepages at iiNet Are you tired of seeing other web sites and are wondering how were they made? Are you ready to create your first home page that people around the world can visit? As an iiNet Explorer or Atlantis account holder you can make some use of the free web space that is provided with your account. You can publish your web site to our servers. We have created extensive help pages to assist you with creating your own Home Page. Please visit:
The above pages contain a lot of helpful information that should get you through the basics to the more complicated elements of web design such as cgi. You will find tools designed to set up a space on our server for your web presence, tools to create your first web page, links to HTML tutorials, guides and the answers to many common questions. iiNet and BankWest Do you bank with BankWest? If you do, and are making use of their online banking service, iiNet have an special offer for you. As a dial-up customer of iiNet, you are entitled to have a special feature added to your account that will allow 10 hours per month of FREE browsing to selected BankWest and iiNet sites, including online banking and share trading. For more information, visit the page: http://www.iinet.net.au/special/bankwest-10hr/ Games News Another busy month in iiNet games has seen a new games server released in Geraldton. At present, this server is running the latest Counterstrike (6.7) but will be expanded in the future as demand requires. If you connect from our Geraldton POP, the address for the counterstrike server is hardrock.iinet.net.au Last week, the long awaited QuakeIII mod Urban Terror was released. iiNet already has a test server up for people to play on. It is currently sitting on the q3duel.iinet.net.au server while in testing, but will soon move to it's new home at q3ut.iinet.net.au iiNet and Satcom Is your family planning to buy a house? Are you interested in how much the owners paid when it was last on the market? Perhaps you are doing business with a new company and need to know how long it has been established, if it is registered and who the directors are? This information, which could prove invaluable in your decision making, is now easily accessible online for a small fee at the Satcom National Databank. Visit http://www.natdata.net/iinet/ to find out more about how to search government databases such as Australian Securities & Investment Commission, State Business Names and Land Titles. Thank you for taking the time to read this Newsletter, we hope it has been of value. This newsletter was put together by Jody Morris, Debbie Wilson, Chris Brown, Clayton Hollingsworth, Justin Lowe, Rolf Goff, Nathan Thomas and Kim Davies.
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