Message from the Managing Director Welcome to the first issue of iiNews for 2004. I hope everyone had a safe and enjoyable New Year. December was another busy month at iiNet, with preparations for the launch of our new iiPhone product, which you can read about in the article below. I would like to thank all staff involved in the iiPhone launch for your hard work, which ensured it was released on schedule. I would also like to thank our customers who helped us to win four awards in Money magazines ‘Best of the Best’ edition. iiNet won Best Dialup ISP for Service, Speed and Reliability, and our bliink 512 plan won Best Broadband Plan. iiNet wouldn’t be such a successful company if it weren’t for our customers support. We are now looking forward to the opportunities that 2004 will bring us, with many exciting new products and offers planned. With our focus still on providing the best customer service and product range possible we hope you will help us to win a few more awards!

Message from the MD News Corner Customer profile Inside the Customer Service Centre Inside the staff room bliinky's game tips Competitions Site scan

iiNet wins ‘Best of the Best’ Awards In December iiNet won four awards in the Best of the Best Annual 2004 edition of Money Magazine. These awards included: Best Dialup ISP in Service Best Dialup ISP in Speed Best Dialup ISP in Reliability Best Broadband Plan The article which discusses these awards can be found on pages 38 and 39 of the December/ January 2004 issue of Money. When discussing iiNet’s dialup Explorer account the magazine states, “Realistically you should never need to pay more than $40 a month for a flexible, reliable dialup internet account. Our winning ISP, iiNet, offers its Explorer account at that price (with an additional set-up fee). Included is unlimited connection hours, ten email boxes and 30 megabytes of server space for a personal website.” On page 40 of the same issue of Money, iiNet’s bliink 512 plan was voted Best Broadband Plan. The Money awards were a great end to what has been a successful year for iiNet. In June 2003 iiNet won the APC magazine ‘Editor’s Choice Award,’ and we also took out two awards in the AC Nielsen Poll in October. The AC Nielsen Poll awards were Top ISP in overall Customer Service and Top ISP in Customer Satisfaction, with a massive 93 percent of customers expressing satisfaction with the level of service provided by iiNet. Again we would like to thank all of our customers for enabling us to win these awards. We hope you will continue to support us throughout 2004 to make this year as successful as the last!

Movies by Burswood Just a quick reminder that our private screening at Movies By Burswood to raise money for the Starlight Foundation is fast approaching! The details are as follows: What: Screening of Pirates of the Caribbean Where: Off Resort Drive, Burswood Why: To raise money for Jessica’s Wish through the Starlight Foundation When: Monday night, 12 January 2004 Time: Gates Open at 6.30pm. The movie starts at 8pm Cost: $14 per double pass We are hoping that we will have reached our target of $4000 for Jessica’s Wish to fly to Queensland with her family after the private screening. Thankyou to all those who have bought tickets to the screening, you are helping a great cause! For those of you who would like tickets you can email: starlight@iinet.net.au with your username and the number of tickets you require and we will debit your account and post the tickets out. We look forward to seeing you there- and don’t forget to bring the Aeroguard for those pesky mosquitoes! Back to TOP

iiPhone Launch! On December 15 iiNet launched its new phone product to existing bliink broadband clients, with rates that are even cheaper than the multinational Telcos. Customers who join iiPhone will get iiNet’s competitive rates on all their international calls, national calls and calls to mobiles. These customers can also get bliink broadband from as low as $39.95 every month if they spend over $20 on their iiNet phone calls. iiNet MD Michael Malone said the phone service was another way for iiNet to provide an alternative to the large multinational Telcos. “Being the number two ADSL provider in Australia we are really excited about branching into the phone market, as we will be able to add value by offering our customers an additional service,” he said. The service is very easy to adopt, as your iiPhone calls and your broadband Internet access are billed by iiNet on one convenient statement. Your local calls and line rental continue to be billed by your current provider. But even this could change, with Mr Malone hinting at iiNet’s plans to introduce a local call service in the next quarter, which would mean customers could soon have all their home phone calls and Internet billed by iiNet. As an added bonus our iiPhone customers can also switch to monthly billing instead of quarterly billing if they pay by credit card. For more information on the iiPhone service please visit http://phone.iinet.net.au/ or call the iiNet Sales Team on 131917.

New Bandwidth Deal Last month iiNet selected Telstra Wholesale and Asia Netcom as its new vendors for National Transmission and International IP requirements. This new bandwidth deal allows for improved network stability and stronger peering points across Australia for iiNet and its acquired ISPs. iiNet Chief Technology Officer Greg Bader said that in the latest round of tenders iiNet was looking for partners that could deliver the quality and reliability that iiNet customers demand. “ANC are our incumbent supplier, we know how they operate and we have been impressed with their dedication to us as a customer,” he said. “The biggest surprise for us however was Telstra’s competitiveness. In this industry, ISP’s generally view Telstra as the main competition. So I see the irony of their largest ADSL wholesale customer selecting them as a partner – but they are offering the level of service that we require,” Bader added. At iiNet’s AGM in November, board members alluded to plans to commence a national rollout of their own ADSL infrastructure. When asked to expand further on this point, Bader added, “We are completing due diligence on our plans for deploying DSLAM’s, we operate on a simple business model – if it makes sense financially and delivers benefits to our customers, then it will happen.” After the recent merger with ihug, iiNet is now considered the number 2 provider of ADSL throughout Australia.

GAMING TIPS This month’s tips go to fans of Lara Croft Tomb Raider- Angel of Darkness on PS2. Choose your weapons carefully- Default weapons like pistols are light and accurate, but are single shot, non-automatics. They look good, but aren’t ideal for a shoot out. Save, save, save- Always save your game before a complicated or dangerous move - if you don't, you risk getting killed or injured and may have to redo loads of moves to get back to where you were. Walk along- Just tap the L1 button, rather than holding it, and Lara will keep walking. Tap the button again to stop. Ledge Handstand- Get Lara to hang from a ledge, then press the up key to get her to do a handstand on the edge. Back to TOP Tip of the Month If your ADSL disconnects, in most cases try to reboot your modem yourself, and see if this works before calling support.

Winners of the Retravision Vouchers Announced The winners of the regional Victorian competition to changeover to the new national dialup numbers were drawn on Monday December 29. The first prize winners of a $500 Retravision voucher were Geoff and Judy H from Yarrawonga, and second prize of a $250 Retravision voucher went to Martyn D from Cobram. The winners of the five $50 Retravision vouchers were Lacey N, Patricia D, Annette L and Bryan M, all of Yarrawonga and Errol R of Benalla. Congratulations to all of the winners, and thankyou to all of our regional Victoria dialup customers who changed over their dialup number to enter the competition.

To enter either of the movie competitions for January simply email: competitions@iinet.net.au and write the name of the cinema you'd like tickets for in the subject line, and answer this question: What date is iiNet's private screening of Pirates of the Carribean being held? For competition Terms and Conditions click: http://www.iinet.net.au/competition/comptandc.html Thanks to the guys at 96FM we have the following five CDs to give away. Dido "Life For Rent" The Offspring "Splinter" Sheryl Crow "The Very Best Of" Alex Lloyd "Distant Light" The Living End "Modern Artillery" Simply email us with the CD name that you would like to win and the answer to this simple question: (Hint: the answer is on the website www.96fm.com.au) Q. Finish this phrase: 96fm plays Perth’s _________ __________. Thanks to our friends at Cinema Paradiso we have 5 double passes to the highly acclaimed 21 Grams to give away. This is the first English language film from acclaimed Mexican director Alejandro Gonzalez Inarritu (Amores Perros). It tells the story of how the lives of a former drug addict and single mother, Christine (Naomi Watts), a terminally ill mathematics professor, Paul (Sean Penn), and a spiritual ex-convict, Jack (Benicio Del Toro) intersect tragically following a car accident. The movie starts January 22 at Luna Leederville and Luna on SX, for complete listings please visit http://www.lunapalace.com.au/ Our friends at Movies By Burswood are giving 25 lucky iiNet customers the chance to win double in-season passes for Movies By Burswood. These can be used throughout the season to view the movie of your choice. For a complete listing of the movies available please visit the Movies By Burswood website at www.moviesbyburswood.com.au Back to TOP