 |
pay your account company info contact us |
 |
 |
 |
 |
 |
 |
 |
 |
|
||||||||||
|
||||||||||
 |
|
iiNet Newsletter November 2002
* iiNet 2002 Open Day iiNet 2002 Open Day Due to the overwhelming response to iiNet's first Open Day, we have decided hold another one this year! We will be opening our doors from 12 noon to 7:00pm, Friday 22nd November 2002. Seminars will be held on topics ranging from Internet troubleshooting, marketing and products, to more technical presentations about iiNet's networks and servers. There is something for everyone! Experienced guides will take visitors on a tour of the iiNet premises, so you can see how we run on a day-to-day basis. Plus all visitors have the chance to win a fantastic door prize, a Sony DVD player. More spot prizes are on offer during the day! So where are we located?
The Durack Centre Our reception team will be waiting to greet you outside the Conference Room on the ground floor of the Durack Centre (opposite the Durack Cafe). For more information, or to book your seat in one of our great seminars, please click here See you on November 22nd! Withdrawal of Shell Access on opera.iinet.net.au iiNet has offered "shell access" to opera.iinet.net.au for several years. This service has been attractive to the more technical customers, for a variety of purposes. Unfortunately, it has also been a common source of security problems, as aspiring hackers attempt to attack our network and our customers. While this has not resulted in any serious problems, it is a significant time sink for our technical staff. Since less than 3% of our customers actually make use of the shell service, we have decided to withdraw it mid next year. Over the next month or two, we'll be researching cost effective alternatives which we will publish in a future newsletter. This won't be happening until July 1, 2003, over six months away, but we're putting the warning in here now so that people can start thinking about alternatives now. bliink Enters Queensland Queenslanders can now get our very popular bliink broadband service. We launched bliink in Queensland on 1 November 2002 and we have already received over 100 applications. The inclusion of Queensland follows iiNet's move into New South Wales and Victoria in July. To have a better look at our bliink product information please click here: http://www.iinet.net.au/products/index.html WA ScamNet Have you been receiving suspect emails or letters that look like a scam? If so the Department of Consumer and Employment Protection may be able to assist you. WA ScamNet are dedicated to gathering information from consumers and businesses to profile scams that have targeted WA. To join in the fight against scammers simply forward the suspicious email to: wascamnet@docep.wa.gov.au or post any letter scams to:
WA ScamNet - Consumer Protection No stamp is required For more information or to subscribe to the ScamNet monthly newsletter click here Customer Service and Continuous Improvement The iiNet Contact Centre is continuously striving to offer great service and support to iiNet customers. With a further 10 staff employed in the past five weeks, we are constantly working on reducing current hold times for those who find themselves needing to call for assistance. To provide good service to our growing number of iiNet broadband customers, we have been running intensive ADSL training for support staff. This training will continue to be developed in line with customer demands. If you have any suggestions on how we can serve you better, please let us know by filling out our feedback form. bliink Winners On 15 October the first winner of the Sony 68 cm TV & DVD Player package was drawn. Congratulations go to Mr Bao T. from Melbourne. Bao won the entertainment package simply by signing up for bliink! The next draw is on 15 November for all applications received before 1 November. The final draw is on 16 December for all applications received before 2 December. Sign up for bliink now and you will automatically enter the draw. Good luck! For full details please click here. Internet Wise Great Christmas Offer Are you being asked for answers or explanations about using computers, from your older friends or family? Well Internet Wise have got the answer! Internet Wise Australia specialises in providing Internet and Computer training for over 50s. This month, Internet Wise are offering beautiful "Bonus" gift vouchers for Christmas! Order your family or friends a computer training gift voucher for Christmas and you'll receive a bonus from Internet Wise; two movie tickets absolutely free with your order. These gift vouchers are beautifully presented and priced at $160.00 Give the gift of knowledge for Christmas! A range of other gift vouchers are also available. PLUS! iiNet are pleased to announce the next FREE Internet Seminars with Internet Wise:
November 28th Thursday 4:00pm - 5:00pm Perth All iiNet customers are welcome (the seminars are aimed at beginners) iiNet's affiliation with Internet Wise has helped many new Internet users to conquer the 'ins' and 'outs' of the Internet in a fun environment. For more information call Internet Wise on (08) 9221 8055. iiNet AGM Reminder All iiNet shareholders are invited to attend our next Annual General Meeting. The iiNet Limited AGM will be held at the Duxton Hotel, 1 St Georges Terrace, Perth on Friday 15 November at 11:30am. Contact us iiNet Support can be reached 24 hours, 7 days a week by the following methods:
Phone: (08) 9214 2222 (Perth Metro) Internet Wise: (08) 9221 8055 We would like to thank you for taking the time to read this newsletter, and hope that it has been helpful and informative. This newsletter was compiled by Kylie Metropolis, with contributions from James Hill, Philipp Schaper, Linda French and Sean McCoy |
|
|
ISO9001