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Newsletter: October 2001
* Welcome Welcome Welcome to the October issue of the iiNet newsletter. This month we have embarked upon a project designed to completely overhaul our customer account tools, and will be looking for your input in next month's newsletter, so stay tuned! Some of these great new tools have already been released - see below for details on the new Webtrack tool for Explorer accounts, and the new credit tool for Atlantis pre-paid accounts. Voyager PlayStation 2 Competition Winners! The winners of our Voyager account line changeover competition have been drawn. Congratulations to John from Wangara and Adam from Subiaco! These two lucky gentlemen were each presented with the latest Sony PlayStation 2 game console, complete with the new Gran Turismo 3 driving pack. You can see our winners at the following address: http://www.iinet.net.au/newsletters/compwinners.html iiNet would like to thank all our Voyager clients who changed over quickly to our new number. Win Tickets to Scary Movie 2 iiNet is running another of our popular movie competitions! We are giving you the opportunity to win a double pass to an exclusive preview screening of the hilarious Scary Movie 2, on Wednesday October 17th at Hoyts Cinema City. To enter the draw, simply visit our competition site at the following URL: http://www.iinet.net.au/competition/ Good luck! Network News This month has seen our Network Operations team deploying new dialup numbers to the majority of our remote POPs. Our new telecommunications provider, Chime Communications - a wholly owned subsidiary of iiNet Ltd - has provided these numbers, allowing iiNet in turn to provide a better quality service infrastructure to our clients. If you dial into one of our regional POPs, you may find that you have recently been receiving emailed notifications of the change to your dialup numbers. Once the old numbers have been decommissioned you will only be able to access a webpage asking you to dial the new numbers. This transition is almost complete for most POPs, and iiNet would like to thank all its regional clients for their co-operation in moving to the new numbers - we hope you notice an improvement in the quality of service you are receiving! POPs which have had their new numbers implemented include the following: POP Location: Old Number: New Number: ------------ -------------- -------------- Kalgoorlie (08) 9080 8000 (08) 9000 3000 Bunbury (08) 9721 0700 (08) 9707 3000 Margaret River (08) 9757 0500 (08) 9760 0000 Albany (08) 9842 7100 (08) 9843 0000 Geraldton (08) 9956 0300 (08) 9922 0000 Rockingham (08) 9528 0200 (08) 9500 9000 If you are having trouble changing the dialup number in your software, simply visit the following URL and select your operating system at the bottom of the page: http://www.iinet.net.au/help/change/ Changes to iiNet's IVR System In response to customer feedback we have revamped our Interactive Voice Response (IVR) system, with the new changes being implemented in the week commencing 8th October. The options have been changed slightly, and volume levels will now be more consistent. A new "dialup numbers and computer settings" recorded announcement will also be available. The new options are: If you select "technical support or billing enquiries" (option 3), you will then be presented with the following options: We welcome your feedback and suggestions on how we can improve our service with this system. ADSL: New Exchanges and Products Great news for those of you who've been waiting for ADSL to become available in your area: Over the next 4 to 6 weeks, the iiNet ADSL team will be able to offer ADSL through a number of new exchanges. These new exchanges include the following: Joondalup, Ballajura, Forrestfield, Kelmscott, Spearwood, Pinjarra (covering parts of Rockingham and Mandurah), Broome, Geraldton, Kalgoorlie, Albany. We are also expecting a number of other exchanges to be on-line in the near future, although no release date has yet been specified: Canningvale, Greenmount, Midland, Wanneroo A complete list of current enabled exchanges is available at the following URL: http://www.iinet.net.au/products/broadband/adsl.html Applications for ADSL accounts through any of the exchanges listed above can be made via online at the following address: https://signup.iinet.net.au/adsl/application/ or you can download a hard copy of the application from the main adsl page and fax it back to us on 9214 2295. The Broadband Team is also excited to announce the release of our new DSL Commerce product. This symmetrical bandwidth product offers speeds up to 512Kbit both incoming and outgoing, making it ideal for clients taking as many requests as they are sending out - ideal for webhosting, server hosting, video conferencing and streaming media. For more information on this or any other ADSL service, our sales team are happy to help - just give them a call on (08) 9214 2222 (Perth metro) or 13 22 58. Internet Wise Affiliation - Special Offers Continue iiNet's affiliation with Internet Wise continues to bring you great offers for the over 45's. iiNet and Internet Wise will be conducting a talk on Friday November 2nd at 11.00am for Over 45's wanting to know more about this fantastic affiliation and the opportunities involved, so come along to the Internet Wise offices: Suite 15, Level 2, 159 Adelaide Terrace, East Perth. We look forward to seeing you there! For more information, see our editorial in this month's Have a Go News. And don't forget about our great promotional offer - as mentioned last month, we are offering our customers the opportunity to learn about the Internet for FREE. Internet Wise run varied classes designed by a qualified trainer exclusively for Over 45's! To qualify for your FREE lesson, simply call iiNet on (08) 9214 2222 (perth metro) or 13 22 58 (other areas) and open up your Premium Explorer Internet Access Account. Existing iiNet Explorer Members who are Over 45 already qualify to receive this fantastic offer! Many new and existing Explorer Account Members have already taken advantage of this fantastic opportunity and booked in for their FREE Introduction to the Internet lesson, so we look forward to hearing from you soon. WebTrack - Now with Parental Control! WebTrack, iiNet's free premium web-filtering service, has recently been upgraded to offer parents and teachers even greater flexibility and control. Explorer accounts can now take advantage of our new password-protected WebTrack service - you can turn it on or off as you choose, with the use of a password that is completely separate from your dialup password, for added security. Webtrack is a service which uses a regularly updated black-list of sites that are inappropriate for children. It can be used as a tool to lessen the availability of such material with your iiNet Internet account, and is now available directly from our website to all Explorer accounts. To use this great new WebTrack tool, simply visit the following URL: and log in using your Explorer username & password. Once activated, the service will take around two hours to update, and please note that you will need to dial back in before the update will take effect. iiNet Moves with the Ages iiNet is proud to be participating in this month's BankWest "Seniors in the City Trail 2001" - Sunday 28th October to Saturday 3rd November, promoting Seniors Week. iiNet will be providing a question for the Trail, along with one free month of an iiNet Premium Explorer Account as one of the many prizes up for grabs. We will also be participating in the "Streets of Silver" Parade on Wednesday October 31st, handing out goodies and promoting our free Introduction to the Internet Lessons. So come along and join in the fun - the Parade starts on the Esplanade at midday.
For more information on these events, look out for the BankWest "Seniors in the City" lift-out in the West Australian sometime after October 14th. New Tool for Atlantis Accounts Atlantis customers will be pleased to know that we have released a fantastic new accounting tool - you can now add credit to your prepaid account and pay your invoice on the spot, all from our Account Tools webpage! Simply visit the iiNet Toolbox at the following URL: and log in with your Atlantis username & password. You will then be able to add credit to your account (minimum of $25), and can pay your invoice online using our billpay system - thereby eliminating the need to call our help desk or reply to your low credit emails! It's never been easier to keep your Atlantis account topped up. If you don't wish to pay online, don't worry - you can still use the tool to add credit, and the invoice will automatically be emailed to your iiNet address. Don't forget you can always forward your iiNet email to another address from our Account Tools page ("Email Forwarding"), and check your contact details to ensure they are correct ("Account Overview") - just visit the following URL: http://www.iinet.net.au/members/index.html Change of Conditions for Atlantis Accounts iiNet would like to take this opportunity to advise Atlantis account holders of a change to the conditions of this account currently stated in iiNet's Standard Form of Agreement (SFOA): as of November 1st 2001, the minimum amount of credit that can be added to your credit pool will be increased from $15 to $25. A copy of iiNet's current SFOA can be found on our website at the following URL: http://www.iinet.net.au/help/sfoa1.html Games News Great news for Half-Life and Counterstrike players! This month saw the release of version 1.1.0.8 from Halflife and Counterstrike 1.3. iiNet servers have been upgraded and people are finding the new voice radio abilities in Counterstrike to be a welcome addition to team tactics. Fans of good old Quake will find "Deathmatch Classic" a welcome addition to the iiNet games network. This game takes the graphics abilities of the Halflife engine, and puts them in the classic style of Quake gameplay. It's another part of the 1.1.0.8 Halflife version, and iiNet has a server at dmc.iinet.net.au While we are feeling nostalgic, one of the most revered computer games of all time is about to enter the 21st century. Return to Castle Wolfenstein is a game in the works by the people at Activision. The official website is here: http://www.activision.com/games/wolfenstein/ iiNet has a test server up for this new game, and initial feedback has been very positive. The server is at wolf.iinet.net.au and the game test can be found on the iiNet games website: http://games.iinet.net.au/temp/WolfMPTEST0915.exe ----------------------------------------------------------------------- Thank you for taking the time to read this newsletter, we hope it has been informative. ---------------------------------------------------------------------- This newsletter was created by Leesa VanderWall with contributions from Pauline Monaghan, Karen Robinson, Nathan Thomas, Russell Stokes, Rolf Goff and Glen Lewis.
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