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iiNet Newsletter: September 1996

  1. Editorial
  2. New Nodes in South West and SA
  3. Short Login Rotary
  4. New Dialups
  5. Postal Address
  6. Casual Positions
  7. In Closing

Editorial

It's been a long two months since our last newsletter! For many of you, this will be your first newsletter - past editions are available on our web site and make for a nostalgic read.

In order to meet the needs our growing membership, a number of new staff have joined the ranks, including Beata, Chris, Lance, Philip and Ross. Our Adelaide office opened in June, with John, Leigh and Rachael eagerly waiting by the phones.

iiNet's explosive growth in 1996 mirrors that of 1995 - and we have no reason to expect any different in the next twelve months. We're planning carefully to meet this challenge, as well as extending existing services to give you more for your money. We hope you'll be with us for the long ride.

New Nodes

The last few months have seen us expand into four new areas. We are pleased to announce the opening of

            Mandurah        (09) 586 1866
            Adelaide        (08) 8212 3222
            Busselton       (097) 27 2929
            Gawler          (085) 233 509 
    

Members in Rockingham and Byford can also call our Mandurah node for the cost of a local call.

Adelaide has opened as the centre for our South Australian expansion, so it has its own support services and personnel on the ground. In addition we have a rotary in Gawler which services the Barossa Valley area.

As with all our nodes, iiNet members who are visiting another location, such as Adelaide, can dial into the local number instead of having to dial long distance.

The current recommended dialup numbers are:

    Perth      (09) 322 4449   Perth CBD. 15 minute logins.
    Perth	   (09) 461 4000   Perth CBD. 64 x 28.8K lines
    Perth      (09) 461 4100   Perth CBD. 64 x Netcomm 28.8K lines.
    Adelaide   (08) 8212 3222  With local support and service.
    Padbury    (09) 307 5801   Wanneroo, Yanchep and Bullsbrook.
    Mandurah   (09) 586 1866   Mandurah, Byford, Pinjarra, 
    Bunbury    (097) 91 5115   Bunbury, Australind and Capel.
    Busselton  (097) 27 2929   Busselton Town Centre
    Gawler     (085) 233 509   Barossa Valley
    
We also have the following two rotaries, which will be merged into the 461 rotaries within the next two months:
    Perth      (09) 322 5432   Perth CBD. 128 x 28.8K lines.
    Perth      (09) 322 7123   Perth CBD. 64 x Netcomm 28.8K lines.
    
You may notice the new 461 prefix on our Perth lines. These lines are new digital lines (as opposed to the lines on the 322 numbers) which will provide more reliable connections to our customers. iiNet is committed to upgrading all of its rotaries to this new technology.

Currently, if you are dialing the CBD, the recommended dialing pattern you should be using (assuming you do not have any conflicts with any particular rotary) is 461-4000 and then 322-5432. The 461-4000 number will carry on to the other 461 numbers if the lines are congested.

Short Login Rotary

As well as additions to our standard rotaries for our clients, we have also implemented a "short login rotary". Sessions on this rotary are limited to 15 minutes, and it is designed to be ideal for people who want to get on quickly to do something urgently on the Internet, or to collect email.

This rotary is located in the Perth CBD, with a phone number of (09) 322-4449

Dialup Pricing

In the past, iiNet has offered two levels of pricing for our dialup clients: the "standard" account, which was $300 per annum, and the "premium", which was $400 per annum. The Standard account was volume charged, meaning you could download a limited amount of files each month before running out.

As of August 1, 1996, we are no longer offering the standard account to our new members. This change does not negatively affect existing clients on the standard account. Quite the contrary! We have actually removed the volume limit on the standard account as a reward for your loyalty.

Those people on the standard account will now receive:

  • No time charges
  • No volume charges
  • 5 megabytes of disk space on our server. (Typically for web pages and files.)
  • A minimum online time of 80 minutes.
  • Free email and telephone support.
  • No daily or monthly online time limits.

However, we will no longer be offering this account as an option to new clients. So as not to disadvantage the people on the premium account or new clients, we have upgraded their accounts as well. Premium clients receive:

  • No time charges
  • No volume charges
  • 10 megabytes of disk space on our server. (Typically for web pages and files.)
  • A minimum online time of 2 hours.
  • Free email and telephone support.
  • No daily or monthly online time limits.

The cheaper plan has probably contributed to making iiNet the largest Internet Access Provider in WA. Nonetheless, we are committed to high quality more than size, and we believe that offering new clients the premium service will result in an increased capacity for growth and the ability to meet your requirements in years to come.

Postal Address

Just a note that the following is our Western Australian postal address:
       Box 1
       105 St Georges Terrace
       Perth WA 6000
    
We are still receiving mail at our old address which changed over a year ago! Addressing it correctly will mean your mail gets handled quicker.

Casual Positions

Opportunities exist for talented people to join our team of support professionals. From experience, we know that the best people to assist our clients are probably already our clients! If you are interested in casual employment in the the cutting edge Information Technology industry, please email iinet@iinet.net.au for more details.

In Closing

In closing, we'd like to take this opportunity to thank all our members for their continued support throughout 1996. In a service industry, our most important assets are our members, and your promotion and patronage has proven to be more successful than any advertising could hope to be.

Thanks!


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