Upgrade options include mSQL, Unlimited Mailboxes, Secure Server Certificates giving you 40 or 128-bit encryption, Anonymous FTP with the option of a Static IP available upon request.

This gives you the ability to totally manage your Internet presence without the help of a qualified programmer, all from one accessible location.For more information on this great new product, just visit our WebImpact website at the following URL:

Special Offer: Internet Training for the Over 45's

Are you or someone close to you over 45 and curious about the Internet?

iiNet now has an affiliation with Internet Wise offering you, our customers the opportunity to Learn about the Internet for FREE. Internet Wise run varied classes designed by qualified trainers exclusively for seniors!

To qualify for your FREE lesson, simply call iiNet on 9214 2222 and open up your Premium Explorer Internet Access Account.

Existing iiNet Explorer members that are over 45 already qualify to receive this fantastic offer - simply call iiNet now and we'll set you on your way to a better understanding of the Internet.

This is a great opportunity to introduce parents, grandparents or friends to the Internet. So to get connected and put the world at your fingertips with Internet Wise and your FREE Internet lesson call iiNet now on 9214 2222.

You will be connected and learning about the Internet in no time at all!

Network News

The big news this month from the Network Operations team is the purchase of an additional 10 Megabits of bandwidth from our upstream provider, UUNet. This has increased our bandwidth to 65 Megabits. In addition, we have commissioned a new 90 Megabit backup link to Optus, meaning we can now guarantee an even better grade of service with no loss performance if our main link should be compromised.

Our Network Operations team have recently completed the deployment of a new mail platform, consisting of an upgraded array of six mail servers to replace the three that were previously handling all mail requests. The implementation of these new servers has rectified some issues we were experiencing with SMTP failures, which oform of occasional failures to send email through our system. A small number of clients may have also noticed intermittent password failures as the load on the mail servers increased prior to the upgrade. The new mail platform is designed to balance server load efficiently, and to effectively eliminate any load-related issues that may have affected our mail servers in the past.

ADSL Backup Now Available

iiNet's latest broadband technology offering high-speed permanent Internet access is fast becoming our most popular corporate product to date!

The iiNet ADSL product offers the following features:

In addition to these superior features which have provided exceptional value for money we are now able to offer a backup dialup measure should your ADSL connection lose its route or synch.

If this is the case, call 9214 2222 for corporate services, and one of our ADSL team will lodge a fault. Whilst the fault is being resolved, you can dial 6265 0005 on a 56k modem and will be issued your static IP. This means that you will continue to retain the same functionality as the ADSL connection until the fault is resolved and your ADSL connection is restored.

Please note the following:

Call Centre News

As mentioned earlier, our iiNet Call Centre has recently implemented an Interactive Voice Response (IVR) system, bringing us in line with many of the leading call centres across the country. The motivation behind the introduction of such a system was to better enable our staff to respond to your queries in the most efficient manner possible. After a great deal of work by our Project Manager, Network Operations team and the third party provider, the system was finally integrated successfully into our PABX and went live on Monday August 20th.

After a few teething problems, the IVR is now functioning. Based on incoming customer feedback, we are now working towards making the system more user-friendly & easier to listen to, so that you can get the information that you need in the shortest possible time.

Games News

It's a very exciting time at iiNet Games. iiNet has just deployed two new games servers in Perth! This has allowed a flood of new games and services for clients to be deployed.

For the Counterstrike players, you'll notice that iiNet now has six Counterstrike servers in Perth. Added to this, cs2 through cs6 are all running the anti-cheat software "Punkbuster". Players who attempt to cheat on these servers will find themselves banned from playing on iiNet game servers.

The new game servers have allowed the last of the old games network to be retired. Gone are the old PIII400 machines (which were state of the art two years ago), and all the games are now hosted on the new games network.

Please note that players who have been using the old Wantree server names will now need to connect to the iiNet server name from now on.

Have a question about your favourite game? A FAQ for gamers has been released on the iiNet games site for players. Check out:

http://games.iinet.net.au/faq.html

iiNet has re-introduced Quake III Urban Terror. The new Urban Terror server is located at q3ut.iinet.net.au, and the latest versions can be found as usual on the iiNet ftp server in the q3ut directory:

ftp://ftp.iinet.net.au/pub/games/quake/quake3/q3ut