ADSL Trouble Shooting Guide
There are several types of faults that an ADSL account may encounter. Each
will be examined so that you can identify them, fix them (if able) or at
the very least have the correct information available should you need to
contact iiNet Support. The faults can be summarised as follows:
The links above contain our preferred outline for testing where a
problem may lie with your ADSL connection. While it is not necessary
that you follow the suggested steps, we do highly recommend it so that
if you do ring our Broadband Services team, fault resolution can move
at a quicker pace.
Prior to reporting any faults to iiNet, please remember to reboot your
PC and your modem at the same time.
Wireless Troubleshooting Guide
Check the router WLAN light is on Green after you have enabled and restarted the router. Flashing Green WLAN light indicates activity or traffic to a wireless device.
Is the wireless adapter enabled and properly installed? Check the D-Link utility program found on your desktop as a ‘D’ icon, or by double clicking the ‘D’ icon in the system tray (bottom left corner, next to the time). If the wireless network connection appears showing available wireless networks, click on “Advance”. Tick “Use Windows to configure my wireless settings” click on “Ok”.
For XP users check in Control Panel > Network Connections
There should be a Wireless Connection Icon.
If not, run the utility driver that comes with the wireless card or try re-installing and rebooting your PC again.
If there is another Local Area Network Connection – make sure it is not default or try disabling it so the wireless connection is favoured.
Reduce the range (signal)
If the remote PC still has not made a connection, try reducing the range between the access point and PC to eliminate signal strength decay.
The signal strength is low or keeps dropping off, why is this so?
Many variables may cause the wireless product to not receive signals at the maximum advertised distance. For the average home, range should not be a problem. D-Link wireless lets you access your network from anywhere you want. However, keep in mind that range is limited by the number of walls, ceilings, or other objects that the wireless signals must pass through. Typical ranges vary depending on the types of materials and background radio frequency noise in your home or business. The key to maximising range is to follow these basic principles: (The wireless router will be referred to as the Access Point)
1. Keep the number of walls and ceilings to a minimum - Each wall or ceiling can rob your D-Link Air Wireless product of 3-90 ft of range. Position your Access Point and computers so that the number of walls or ceilings is minimised.
2. Be aware of the direct line between Access Points and Computers - A wall that is 1.5 feet thick, at a 45 degree angle, appears to be almost 3 feet thick. At a 2 degree angle it looks over 42 feet thick! Try to make sure that the Access Point and Adapters are positioned so that the signal will travel straight through a wall or ceiling for better reception.
3. Building Materials make a difference - A solid metal door or aluminum studs may have a negative effect on range. Try to position Access Points and computers so that the signal passes through drywall or open doorways and not other materials.
4. Make sure that the antenna is positioned for best reception by using the software signal strength tools included with your product.
5. Keep your product away (at least 3-6 feet) from electrical devices that generate Radio Frequency noise, like microwaves, Monitors, electric motors, UPS units, etc.
6. If you are using 2.4GHz cordless phones or X-10 (wireless products such as ceiling fans, lights, and home security systems), your wireless connection will degrade dramatically or drop completely.
Dialup Modem Redundancy Connection
Should your connection be rendered inoperable, all ADSL clients have a 56k
dialup modem redundancy connection to use. This connection should only be
used if your ADSL connection is down.
Should the dialup connection be used while your ADSL connection is
functioning, the ADSL connection will be rendered inoperable.
To use the dialup redundancy you will need the following:
- A 56k modem
- Your iiNet Username
- Your iiNet Password
Setup your computer to use the 56k modem to dial your local dialup number. If
you do not know your local dialup number, you can check our list of rotaries
here. You can connect using your dialup
modem with your iiNet username and password.
If you do not have a dialup connection set up on your computer, simply select
your operating system from the list below, and follow the instructions to set
up a new connection to iiNet.
Click here to return to the Broadband ADSL index
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