Window Errors
Internal Authentication Error

Error 645 can be caused by a number of things. It can be a conflict with either a generic Dial-Up Networking (DUN) error or a corrupted installation of DUN. This may leave the computer or modem in an irresolvable state which means connection attempts are not going to work as expected. To correct this error, you first attempt to re-boot your computer. If that fails, try the steps below.

How to Re-Boot Your Computer and Modem

• Save all unsaved work and close all programs
• Click on the Start button and select Shut Down
• Check the circle next to Shut Down and click OK
• If you have an external modem, turn the power off then back on
• If there is no on/off switch on the modem, you may have to un/replug the modem's power supply
• Once your computer is switched off, turn it back on
• Once the computer has finished booting up, try again connecting to iiNet

If you still receive this error message after rebooting, please Check Network Settings. The instructions are for those systems that are not on a Local Area Network (LAN). If you are on a LAN and follow these directions, you may create a conflict that will disrupt your computer's connection to your LAN. Please contact your network administrator for assistance before you continue making any changes to the system configuration.

If after checking your settings you are still experiencing problems, please try Reinstalling Communications Files. The instructions are for those systems that are not on a Local Area Network (LAN). If you are on a LAN and follow these directions, you may create a conflict that will disrupt your computer's connection to your LAN. Please contact your network administrator for assistance before you continue making any changes to the system configuration.

If reinstalling Network Componets does not solve your connection problems try Removing the Windows Password List. Windows 95/98 maintains a list of password files where any active passwords are stored, including the password for iiNet. Sometimes they can be corrupted or become non-functional. To resolve this problem, you will need to replace the password file.

To remove the Windows .pwl files

• Go to Start then Find and click Files or Folders
• In the Named field type *.pwl
• In the Look in field, select (C:) or the drive where Windows is installed
• Click Find Now
• When Windows has found the .pwl files, click Select All from the Edit menu, then press Delete (or DEL) on your keyboard. These are generally harmless files, but we recommended that you DO NOT empty your Recycle Bin until all the software is fully functioning
• With all .pwl files removed, perform a complete shutdown of your system and turn the power off. Wait about 10 seconds and restart the computer.
• Depending on how you setup your system, you may be prompted for a username and password at start up. If this happens, enter a username in all lower case characters (8 maximum) in the Username field and leave the Password field blank. Once you click OK, you will be prompted to confirm the password. Leave this field blank and click OK again. You should not be prompted for that username and password again.

  Note: If you add a password at this time, you will be prompted to type a password every time you start your computer

• Try connecting to iiNet.