Window Errors
Server not responding

Error 650 is a common connection error that occurs when your computer cannot establish a connection. This may leave the computer or modem in an irresolvable state which means connection attempts are not going to work as expected. To correct this error, you first attempt to re-boot your computer. If that fails, try the steps below.

How to Re-Boot Your Computer and Modem

• Save all unsaved work and close all programs
• Click on the Start button and select Shut Down
• Check the circle next to Shut Down and click OK
• If you have an external modem, turn the power off then back on
• If there is no on/off switch on the modem, you may have to un/replug the modem's power supply
• Once your computer is switched off, turn it back on
• Once the computer has finished booting up, try again connecting to iiNet

If you still receive this error message after rebooting, please Check Network Settings. The instructions are for those systems that are not on a Local Area Network (LAN). If you are on a LAN and follow these directions, you may create a conflict that will disrupt your computer's connection to your LAN. Please contact your network administrator for assistance before you continue making any changes to the system configuration.

If after checking your settings you are still experiencing problems, please try Reinstalling Communications Files. The instructions are for those systems that are not on a Local Area Network (LAN). If you are on a LAN and follow these directions, you may create a conflict that will disrupt your computer's connection to your LAN. Please contact your network administrator for assistance before you continue making any changes to the system configuration.

If reinstalling Network Componets does not solve your connection problems please check if your modem is installed correctly. Click here to check Modem Settings.