Window Errors
Invalid Username/Password - Access Denied

Error 691: The Username-Password Invalid Error mostly occurs when the account username and/or password have been entered incorrectly. Things you should remember:

• Both username and password are case sensitive
• Check that your CAPS lock key is off
  (Type something in the Notepad to verify that you are typing in lower case)
• Remember that your username is not username@iinet.net.au, that is your email address, username is one word only

Attempt to retype your unique iiNet username and password and retry your connection

If you have forgotten your password, you can call iiNet Customer Support to have the password checked for you. For security purposes, please be prepared to answer questions about your iiNet account, you might also be called back.

If having the right username and password does not help your connection and you are still getting Error 691, try Deleting and Re-creating the connection to iiNet.

Deleting and Re-creating iiNet Connection

• Double click on My Computer
• Double click on Dial-Up Networking
• Right click the connection to iiNet, and select Delete
• In the Confirm Connection Delete window, click Yes

• In the Dial-Up Networking Window
• Double click the Make New Connection Icon
• Enter iiNet as the name of the connection
• Make sure that your modem is selected in the drop-down menu
• Click Next
• Enter your iiNet dial-up number and click Next
• Click Finish

• In the Dial-Up Networking Window
• Right click on the iiNet icon and select Properties
• Take the tick out from Use country code and area code option
• Click on the Server Types tab
• In Type of Dial-Up Server should be PPP: Windows 95, Internet, Windows NT
• For Windows 98: PPP: Internet, WindowsNT Server, Windows 98, the Key word is PPP
• In the Advanced Options section, none of the boxes should be checked
• In the Allowed Network Protocols section, only TCP/IP should be checked
• Click on the TCP/IP Settings button
• Select Server Assigned IP Address in the first section
• Select Specify Name Server Addresses in the second section
• The Primary DNS is 203.0.178.191
• The Secondary DNS should be 0.0.0.0
• The Primary and Secondary WINS should be 0.0.0.0.
• The two boxes at the bottom of the window should be checked
• Click OK and again to exit

Retry your connection again typing the right username and password.