Common Browser Error Messages
Netscape Communicator: Messenger Mailbox does not open when selected

This error might occur when the Netscape mail folder is corrupted. You will need to rename the existing folder and create a new Mail folder then try running Netscape again. Please follow the instructions below.

• Close all Netscape windows
• Double click on My Computer icon on your desktop

• Double click the Drive your Netscape is installed in, usually C:

• Double click Program Files to open it

• Double click Netscape folder to open it

• Double click Users folder to open it
• Double click the folder for the profile that you use: it will be either your name or username
• Highlight the Mail folder
• With the Right mouse button click on Mail to bring up the menu as below, and choose Rename
• Rename the folder to Old Mail

• Now you need to create a new Mail folder
• Click File, then New and choose Folder
• Name the new folder Mail

• Close all windows
• Restart Netscape Messenger and try opening mail again