What does iiNet Support

What does iiNet Support iiNet Customer Support is available 24 hours a day, 7 days a week. If you have any questions or problems with connecting, you contact our friendly iiNet Support Team for assistance on 13 22 58. We also have an easy-install setup program that can be downloaded to ensure your setup number is correct. Please click here to download

Once you are connected, we ask you to check our extensive help pages and knowledge base before you call our support centre. We have made the help pages for you to use and hope that you will find the instructions easy to follow and that they solve most of the problems associated with the configuration of software.

If however you are not able to solve your problem following our support pages, please call us. We will be more than happy to assist with your queries.

What iiNet Support can help you with

• General Connection problems
• Disconnection and some Modem Faults
• Sending and Receiving email
• Viewing web pages
• Uploading your web page
• Accounting issues
• New account enquiries

What iiNet Support cannot help you with

• Internet sharing software (e.g. Wingate)
• Mail server software (e.g. mDaemon, Exchange, but check our support pages for help!)
• Firewalls and access (control) lists
• Debugging/Problem solving CGI/PERL/HTML
• Designing Web Pages & submitting to search engines
• Configuration of Linux gateway/firewall machines
• aDSL routers and modems
• Hardware faults (Non-modem/Internet related)
• Viruses and virus scanning software
• Windows CE Settings
• Internal networks / LANs

Most of the time you will be able to find settings for the unsupported software on our web pages. If the software you are having problems with is not on the web pages and you would like it to be included, please email us, and we might be able to create a tutorial for it.

If your problem is one of the above, we can in most cases recommend specialists in these fields who can help you at competitive rates.